Administration Officer

March 22, 2021

Job Description

Founded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.The Administration Officer is responsible for sorting of all incoming and outgoing correspondence and distributing documents in accordance with the bank's standards, policies, and procedures. The incumbent is responsible for ensuring documents are in good order, prior to distribution. In addition, the incumbent is responsible for receiving, distributing, and logging all incoming and outgoing mail and bank deposits for all of the bank, as well as archiving of documents to be sent for long term storage.


ºReceive original documents that have been actioned internally and re-file into records boxes to maintain audit trailºMaintain strict custody of negotiable chequesºPrepare cheque logs and cheques for delivery to the bankºMail delivery / Pick-up and courier handlingºPerform quality controls to ensure that financial risk is mitigatedºFile documentation according to business rulesºPrepare document retention logs, output file preparation and mailingºMaintain strong custody control over original documentation. When required, retrieve original hard copy documentation as required to meet the needs of the business. Maintain document custody control logºReceive original documents that have been actioned internally and re-file into records boxes to maintain audit trailºUndertakes special assignments as requiredºAble to work under tight time lines and handle stressful situations and prioritize accordinglyºEnsures the highest level of customer service is delivered in accordance with the bank's standardsºMaintains on going knowledge of all aspects of departmental and the bank's policies and procedures, new products, and the relevant documents for each type of productºParticipates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concernsºSubmit recommendations to improve work processes to the supervisor


ºPost-secondary Degree or Diploma in a related field, combined with 1 year of related experience preferably within the financial services industryº1 to 2 years of work experience related to administration or processing preferably with a financial institutionºBilingual (French/English) written and verbal communication skills are an assetºFlexible, ability to work in different environments according to the volume peaksºComputer literacy in Microsoft Office (Word, Excel and Outlook). Knowledge of Mail merge and Pivot tableºGood oral and written communications skillsºAttention to detailºAbility to proactively provide solutions and recommendations ºAble to work in a high-volume environment within extremely demanding time framesºProven organizational, time-management and multi-tasking skillsºHighly motivated with a desire to succeed and progressºAbility to work effectively with others as part of a teamºFlexible work schedule, cross training will commence at 8:30AM. Weekly schedules will be distributed with the start times between 7:30AM to 9:00AM each weekºFamiliarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset

Additional Information

We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.

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