Administrative Assistant

September 10, 2019

We are a team of passionate and experienced professionals with over 20 years of field experience in supporting program managers and projects funded by major international donors. Consultants ICDI is a company that has become known for its know-how in fully practical training. Together with his team of experts in Project Management; Public Budgeting (LOLF), Public-Private Partnerships (PPP); Strategic planning; Politics, Regulation and Public Governance, ICDI has had the privilege to train public officials from different countries in the fields of energy, transport, water, telecommunications, health, education, among others.

Description of Administrative Assistant Position / Customer Service

Under the responsibility of the General Manager, the Administrative Assistant / Customer Service performs secretarial tasks with a highly developed client approach. Teamwork, information sharing and adaptability to change are required at all times.

Description of tasks • Support the work of the Director General • Preparation of invoices and client registration documents and follow up on files. • Establish, maintain contacts with customers and build lasting relationships through calls, emails, seminars and business lunches. • Greet customers at the beginning of seminars • Watch that the realization of the seminars is in conformity with the directives of the direction. • Coordinate the internal services (logistics, maintenance, etc.) for the seminars. • Make the necessary adjustments during the realization of the seminars. • Make travel reservations, hotels, etc. • Carry out support tasks for the team and trainers • Correct and translate various documents; • Respond to inquiries received by tel phone and e-mail and forward calls and messages; • Scan folders. • Prepare training manuals; • All other related accounting support and production tasks. expense reports.

Minimum requirements: • Secretarial DEC (an asset) • Bilingualism required (to be fluent in both official languages: Advanced English / French spoken / written) • Excellent knowledge of the Microsoft Office suite (Outlook, Word, Excel, Power Point, Access), Facebook, LinkedIn • Excellent customer service skills. • Enjoy working with the public. > • Have a good sense of work organization and priority management. • Ability to manage multiple tasks • Cordial personality, autonomous, with communication skills; project a professional image • Ability and adaptability to changes • Ability to work in a team • Professionalism and empathy • Care and discretion

Conditions: Salary: $ 16.00 to $ 18.00 / hour Type of job: Full-time Number of hours per week: 37,50 > Permanent position Start date: As soon as possible Name of contact person: Nancy Borbor (Administrative Coordinator) Email

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