Agent - Office work and operations

January 18, 2022

(Work place: Montréal)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-05As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing and verification of database data integrity.You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the detailed guidelines in place. The ability to drive results in therefore essential.You help process and analyze information, solve problems and prepare recommendations, tailoring your approach as needed. You also help users operate tools and systems effectively.

General Information on the Position

Main Responsibilities

  • Carry out the unit’s operational and administrative processes. Analyze, produce and revise reports and statistics. Carry out administrative, operational and quality control measures and take corrective action, following up as needed

  • Help users operate tools and systems effectively

  • Perform administrative tasks, including data entry, extraction, processing, compilation and coding

  • Provide information about the policies, programs and processes in your field

  • Prepare and revise presentations and related documents.

Other working conditions

  • Temporary work: scheduled to end on August 19, 2022

  • Number of jobs available : 2


  • Trade school diploma in a related field

  • A minimum of three years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

  • Independent speaker, upper intermediate knowledge of English

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Drive results, Situational adaptability

Work Location

Complexe Desjardins Montréal

Trade Union

FCDQ-MTL-SEPB 575 Bureau (00111)

Unposting Date


Job Family

Administration (FG)

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