Agent - Product administration

July 02, 2022

(Work place: Québec)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

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Job Level

NV-05As a product administration agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts.You perform administrative, office and other tasks and processes to help your unit achieve operational objectives and carry out initiatives in accordance with the detailed directives in place. The ability to drive results is therefore essential.You help process and analyze information related to your line of work, solve problems and prepare recommendations, tailoring your approach as needed. You help users use tools and systems effectively.

General Information on the Position

Main responsibilities

  • Carry out the unit’s operational and administrative processes

  • Analyze, produce and revise reports and statistics. Carry out administrative, operational and quality control measures, following up as needed

  • Carry out administrative tasks, including data entry, extraction, processing, compilation and coding

  • Provide information about the policies, programs and processes in your field

  • Prepare and revise presentations and related documents.

Other working condition

  • Other relevant information: This posting is primarily intended for unionized employees under the AESF - Quebec certification of the Investment Products Operations Management Vice Presidency

  • Number of job available :  1


  • College diploma in a related field

  • A minimum of one year of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

  • Very good knowledge of annuity products

  • Knowledge of Capsil 3.2, Capsil 4.1

  • Knowledge of the Microsoft Office suite

  • Independent speaker, upper intermediate knowledge of English (level 4) (an asset)

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Drive results, Situational adaptability

Work Location

1150, rue de Claire-Fontaine Québec

Trade Union


Unposting Date


Job Family

Administration (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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