Bilingual Senior Administration Officer

April 06, 2021

Job Description

Founded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank").With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.The incumbent is responsible for the daily administration and processing of financial products, in accordance with LBC Tech's standards, policies, and procedures. The incumbent will be primarily focused on processing government requests, such as requirements to pay, requests for information and pension returns. This includes completing a detailed review of the request, investigation on various Laurentian Bank systems, preparation of client documents, preparation of payments and direct communication with various government organizations and LBC branches to ensure instructions have been accurately processed. The incumbent is also responsible for maintaining and updating reports, and answering internal clients' inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.

Responsibilities

ºReviews request for information instructions and prepares and delivers the client information to the appropriate government agency.ºProcesses, reconciles and checks data to ensure their compliance with regulatory. procedures, recording discrepancies and informs the manager of any irregularities.ºGathering information, pulling files and documents in response to requirements to provide information received from clients, government agencies, regulatory bodies, law enforcement entities, court order etc.ºProcesses Public Curator payments and gels du fonds requests.ºLiaises with various government agencies to ensure all requirements are delivered.ºContribute to the accurate tracking of files for management reporting.ºResearched and answers inquiries from external parties and internal business partners.ºParticipating in sharing of information among team members to ensure that issues are resolved consistently and as quickly as possible.ºPrepares various documents (letters, memos, reports, computer files) within very short deadlines and using different sources. ºSubmits recommendations to improve work processes.ºCarry out any similar or general tasks as requested by his/her superior or required in conjunction with his/her functions.

Qualifications

ºPost-secondary education in a related discipline.ºAt least one year's experience with a bank/trust company.ºIs collaborative and team oriented.ºDetail-oriented, focussed on accuracy.ºExcellent organizational and time-management skills.ºStrong verbal and written communication skills.ºGood knowledge of Microsoft Office Suite including Excel, PowerPoint and Windows.ºBilingualism (French/English) is mandatory.

Additional Information

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

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