Senior Business Analyst, Business Sector (Lévis)

May 20, 2022

(Work place: Lévis)

Desjardins values diversity and equity in the workforce and is committed to meeting the needs of people with disabilities by adapting the recruitment process, as needed.

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-10This position is related to the Business Banking Services Solutions Replacement (BBSSR) project, which aims at modernizing a banking services platform for Business clients. As Senior Business Analyst, you help define and develop business needs for Business services, establish process and solution targets, identify opportunities for improving service delivery, and design and deliver business strategies and solutions related to the business architecture. You analyze the organization's business needs and context within the scope of the program. You formalize business objectives and their value to the organization. You help identify, clarify the scope of, assess and recommend business solutions. You analyze the impact that solutions have on the organization, and ensure their integration, from needs assessment to rollout. The nature of the files and projects requires in-depth expertise in your field of activity. You help solve complex problems. These require analysis and a comprehensive, detailed understanding of the business, as well as an ability to manage uncertainty and ambiguity. Coordination is critical. You frequently interact with various stakeholders working in complementary areas of expertise. Strong interpersonal skills and the ability to balance the interests of multiple parties are therefore essential. You serve as a resource person for your unit, work teams and clients.

General Information on the Position

Main responsibilities

  • Have an in-depth understanding of the business field and the impact of the project on the organization's operations 

  • Analyze the stakeholder needs as well as the costs, benefits, risks, constraints and business opportunities that need to be considered in the scope 

  • Identify, analyze, document and validate the organization's business needs and requirements

  • Advise and assist users; challenge work methods with a view to improving the organization and fostering innovation 

  • Formalize objectives, support value identification and model business processes 

  • Co-create the solution with users by ensuring alignment with business objectives. Analyze the impacts with stakeholders and identify internal prerequisites and dependencies. Ensure a cross-sector approach to the solution and provide end-to-end traceability of requirements 

  • Assist in developing testing strategies and define the acceptance testing plan

  • Support the business sector during solution rollout 

  • Help develop change management strategies and carry out change management activities

  • Participate in organizational and project risk analyses and measures

  • Participate in quality control activities (review of work processes, impact analysis, cost/benefit analysis, etc.).

Other working conditions

  • Workplace: Position located in Lévis or Montreal, depending on the applicant selected. The work arrangement for the position is hybrid work

  • Number of jobs available: 1


  • Bachelor's degree in a related field

  • A minimum of 6 years of relevant experience

  • Experience in business modernization or transformation programs 

  • Experience in business process optimization 

  • Experience in system integration and deployment and software implementation 

  • Experience with large-scale projects involving multiple system and data integrations

Please note that other combinations of qualifications and relevant experience may be considered

  • Certification in business analysis (CBAP or PMI-PBA) or knowledge of business analysis methodology (BABOK or PBAP) (an asset) 

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

  • Knowledge of requirements modelling, impact analyses and technical documentation

  • Knowledge of traditional and Agile development methodologies

  • Knowledge of the banking, financial services and payments industry 

  • Knowledge of Desjardins Business products and processes (an asset)

  • Knowledge of Business banking transactions such as: Import/export, foreign exchange contracts, account transactions, accounting entries, Nostro reconciliation, drafts, cheques and reconciliations (an asset)

  • Knowledge of loans, limits and securities in the Business sector (an asset)

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Ambiguity, Interpersonal Savvy, Stakeholders

Work Location

Complexe Desjardins Montréal

Trade Union

Unposting Date


Job Family

Administration (FG)

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