Systems User Support Analyst

July 01, 2022

(Work place: Lévis)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

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Job Level

NV-07As a Systems User Support Analyst, you help extract data and produce reports and indicators for the organization by developing and administering information systems. You analyze and help adapt management systems based on the organization’s changing needs.You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing.You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible.

General Information on the Position

Main Responsibilities

  • Identifies needs for improvement, analyzes impacts of change requests and recommends appropriate solutions

  • Prioritizes user requests and ensures follow-up and performance

  • Helps prepare functional files in collaboration with users and IT partners; validates and approves these files

  • Takes part in projects related to the activities of his/her unit

  • Carries out or coordinates testing for requests submitted to IT and makes sure the results obtained meet users expectations

  • Identifies training needs, prepares material and data and dispenses training, if needed

  • Where applicable, analyzes and develops reports and data extractions to meet user’s needs

  • Writes and updates documentation and system usage procedures

Other working conditions

  • Work location: Levis. The work arrangement for the position is hybrid work #LI-Hybrid

  • Number of jobs available : 2

Qualifications

  • College diploma in a related field

  • A minimum of three years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Decision quality, Situational adaptability

Work Location

95, rue des Commandeurs Lévis

Trade Union

Non Syndiqué

Unposting Date

2022-07-29

Job Family

Administration (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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