Team Support Agent

August 02, 2019

(Work place: Montréal)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-04You will perform various operational support duties regarding files related to your unit’s activities and processes.

Main Responsibilities

  • Verify file content, analyze requests or shortcomings and collect all relevant information to ensure files meet the organization’s quality standards.
  • Use IT applications to prepare the documents necessary to ensure the unit’s ongoing operations (e.g., correspondence, information reports, communications, contracts).
  • Use one or more IT applications related to the unit’s operational processes.
  • Periodically produce and send reports.
  • Conduct quality control as part of the unit’s business processes.
  • Conduct research to gather additional information so as to enhance files.

Other working conditions

  • Temporary work: scheduled to end on: 2020-02-28
  • Number of job available: 1 

Qualifications

  • Trade school diploma in a related field
  • Two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required  

Specific knowledge

Independent speaker, upper intermediate knowledge of English.

Desjardins Cross-sector skills

Accountability, Collaborates, Customer Focus, Innovation

Key competencies for the job

Drive results, Situational adaptability

Work Location

450, boul. de Maisonneuve Ouest, Montréal

Trade Union

FCDQ-MTL-TUAC SCD

Unposting Date

2019-08-13

Job Family

Administration (FG)

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