Technician - Product administration

September 10, 2019

(Work place: Montréal)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-07As a product administration technician, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible.

More specifically, you work in a customer contact center in the collective retirement savings sector.

Main Responsibilities

  • Provide technical support for projects and complex operational issues
  • Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans
  • Prepare technical notes to enhance the skills and knowledge of users and their teams
  • Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems
  • Provide technical support for the implementation of new products and tools.

Other working conditions

  • Schedule: Between 12:00 and 20:00
  • Temporary position - Expected end date: May 1, 2020
  • Number of job available: 1

Qualifications

  • College diploma in a related field
  • A minimum of three years of relevant experience

Please note that other combinaisons of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

Advanced Oral English Proficiency (Grade 5)

Desjardins Cross-sector skills

Accountability, Collaborates, Customer Focus, Innovation

Key competencies for the job

Decision quality, Situational adaptability

Work Location

1253, avenue McGill College Montréal

Trade Union

DGOPP-MTL-SEPB 575

Unposting Date

2019-09-16

Job Family

Administration (FG)

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