Summary of Responsibilities

Reporting to the Account Manager in British Columbia, the incumbent is responsible for ensuring client satisfaction by responding to account managers’ requests and providing technical/administrative support to the entire team.

Specific Responsibilities

Collaborate with account managers to ensure exceptional customer service;
Update and prepare renewal and new client files within established deadlines;
Draft and prepare various insurance documents, including cover notes, applications, quotes, policies, endorsements, and client presentations, ensuring timely delivery;
Open and maintain client files across various systems;
Ensure client records are accurate and up to date throughout the year;
Respond to and prepare certificate requests within 24 hours;
Resolve payment discrepancies and/or respond to insurance company inquiries;
Perform any other related tasks assigned by the supervisor;
Maintain up-to-date knowledge of aviation insurance products and services to support clients effectively;
Coordinate communications between clients and insurers as needed.

Requirements

2–3 years of relevant experience in another field or 1 year of experience as an insurance assistant;
English (spoken, written, and comprehension) is required to ensure effective collaboration with anglophone colleagues in British Columbia and to provide an inclusive customer experience for English-speaking clients on a regular basis;
Excellent command of MS Office software;
Knowledge of EPIC (an asset);
Ability to develop and maintain productive relationships with internal stakeholders;
Strong customer service skills;
Work location: British Columbia (BC).

Desired Qualities and Competencies

Positive attitude and team spirit;
Ability to work under pressure and meet tight deadlines;
Strong sense of responsibility;
Autonomy and initiative;
Good judgment and problem-solving skills;
Excellent time and priority management;
Dynamic, professional, self-motivated, and versatile.

Administrative jobs atCovalen

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Aviation Broker Assistant