administrative assistant

Job Title: Bilingual Administrative Assistant – Customer Service
Location: Saint-Jérôme, Quebec
Job Type: Full-time, Permanent
Salary: $40,000 to $50,000 per year, depending on experience

About Us

For over 30 years, the Saint-Jérôme-based company has specialized in the design and manufacturing of cutting-edge air conditioning and indoor air quality solutions. Our innovative products—heating, cooling, dehumidification, filtration, and energy recovery—are distributed worldwide for commercial, residential, and industrial applications.

Job Description

We are seeking a motivated and organized bilingual Administrative Assistant to join our team. The successful candidate will play a key role in administrative support and customer service, contributing to the smooth running of our operations.

Responsibilities

• Provide excellent customer service by phone, email, and in person

• Respond to requests for information and direct calls to the appropriate people

• Support the sales, technical, and production teams with administrative tasks

• Manage internal documents: invoicing, purchase orders, reports, emails, etc.

• Enter data into internal systems (ERP, CRM)

• Coordinate shipments and follow-ups with customers and suppliers

• Participate in the continuous improvement of administrative processes

Requirements

• Degree in administration, office automation, or a related field

• Minimum of 2 years of experience in an administrative or customer service position

• Bilingualism (French and English) essential, both oral and written

• Excellent proficiency in Microsoft Office (Outlook, Word, Excel, etc.)

• Organizational skills, rigor, autonomy, and versatility

• Professional and focused attitude client

Strengths

• Experience in the HVAC (heating, ventilation, and air conditioning) sector

• Knowledge of an ERP system (e.g., SAP, NetSuite, etc.)

What we offer

• A dynamic and collaborative work environment

• A stable schedule from Monday to Friday

• A well-established and constantly growing company

• Competitive salary based on experience ($40,000 to $50,000)

• Insurance Group benefits and other benefits after the probationary period

Send your resume and cover letter to: hr@kaayu.ca
Only those selected will be contacted. Thank you for your interest!