Aviation Broker Assistant

We are looking for an Aviation Broker Assistant for our aviation division. We offer more than just a job: we create learning opportunities and exciting long-term career paths!

Specific responsibilities

• Collaborate with account managers to ensure exceptional customer service;
• Update and prepare renewal and new client files within established deadlines;
• Draft and prepare various insurance documents, including cover notes, applications, quotes, policies, endorsements, and client presentations, ensuring timely delivery;
• Open and maintain client files across various systems;
• Ensure client records are accurate and up to date throughout the year;
• Respond to and prepare certificate requests within 24 hours;
• Resolve payment discrepancies and/or respond to insurance company inquiries;
• Perform any other related tasks assigned by the supervisor;
• Maintain up-to-date knowledge of aviation insurance products and services to support clients effectively;
• Coordinate communications between clients and insurers as needed.

Requirements

• 2–3 years of relevant experience in another field or 1 year of experience as an insurance assistant;
• English (spoken, written, and comprehension) is required to ensure effective collaboration with anglophone colleagues in British Columbia and to provide an inclusive customer experience for English-speaking clients on a regular basis;
• Excellent command of MS Office software;
• Knowledge of EPIC (an asset);
• Ability to develop and maintain productive relationships with internal stakeholders;
• Strong customer service skills;
• Work location: British Columbia (BC).