Development and Continuous Improvement Coordinator

Who are we?

With over 15 years of experience and over 17 clinics at the regional level, two operating rooms, over 125 doctors and over 250 employees, Lacroix, private medicine, has quickly become the leader in private medicine in Quebec!

While keeping the flame of his team's passion lit by various development projects, he ensures the sound management of his network of private clinics, thanks to people like you, by maintaining a medical practice of "excellence" oriented towards the client.

OUR MISSION

To be the reference in private health care

OUR VALUES

Passion | Respect | Integrity | Commitment | Innovation

Job Description

Under the supervision of the Clinical Director, the Development and Continuous Improvement Coordinator is responsible for the daily coordination of medical clinic activities. He/she plays a key role in the logistics of medical services, the optimization of operational processes, support to the management of medical development and the continuous improvement of internal processes, customer experience and the episode of care. This role requires positive leadership, proven organizational skills, a vision of excellence and the ability to solve problems proactively and effectively.

Main responsibilities

1. Support to clinical management
   • Provide constant support to the clinical director in order to assist her in her various operational issues;
   • Analyze and improve sales efficiency;
   • Participate in various operational meetings;
   • Actively contribute to various projects such as the opening of new branches, the implementation of new medical services, etc.;
   • Participate in the training, integration and development of staff.
2. Process optimization
   • Identify and implement improvements to internal processes to increase efficiency and reduce patient wait times, improve customer experience and sales;
   • Ensure compliance with current policies, procedures and regulatory standards.
3. Customer Experience
   • Maintain a consistent, welcoming and professional environment for customers;
   • Produce a detailed report on customer complaints or concerns and ensure that they are resolved quickly and effectively;
   • Generate performance indicators for customer satisfaction.
4. Management Support
   • Collaborate with management to establish strategic objectives and ensure their implementation;
   • Produce reports on key performance indicators (KPIs) and suggest strategies to improve results;
   • Implement, in as many sectors of the organization as possible, visual management that allows for the rapid identification of waste and opportunities for improvement;
   • Participate in the supervision and control of clinical budgets;
   • Participate in the planning and integration of new medical or administrative services.

Required qualifications

• Bachelor's degree in administration or industrial engineering or an equivalent university program with 1 to 3 years of experience in continuous improvement;
• Lean Six Sigma, KAIZEN certification (a strong asset);
• Training and experience in project management, PMP designation (an asset);
• Excellent organizational skills and the ability to manage multiple priorities and files simultaneously;
• Demonstrated leadership, influential and capable to mobilize teams;
• Good knowledge of the use of information technologies;
• Excellent communication skills in French and English.

Conditions:

• Mobility throughout the network according to the needs of the director
• Salary according to experience between $90K and $110K/year
• Pension fund with employer contribution
• Allowance for the use of your cell phone
• Health account
• Training account for professional development
• Lacroix gift card
• Vacant positions
• Corporate events
• Employee room
• All-you-can-drink coffee
• A dynamic and caring team!

***This position requires a vehicle for travel, generally to clinics in West Montreal.