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Senior Administration Officer

Seeing beyond numbers™

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within LBC Tech, a subsidiary of Laurentian Bank.

The incumbent is responsible for the daily administration, processing and reconciliation of Banking products, in accordance with Laurentian Bank’s standards, policies, and procedures. The incumbent is also responsible for maintaining and updating reports, and answering internal and external clients’ inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.

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Responsibilities

Screen all GIC/Deposit applications for completeness, accuracy, and ambiguity. Administer and process product specific financial or non-financial transactions, according to Laurentian Bank’s standards, policies, and procedures
Research, prepare, process, balance, reconcile, and ensure quality control of all financial and non-financial transactions for clients. Verify own work for accuracy, clarity, and completeness, and ensure compliance with internal and external audit and regulatory requirements
Reconcile CANNEX files and Teller Transaction with Bank Statement to ensure accuracy and completeness
Research complex items for resolution
Research and answer inquiries from internal and external clients, including Customer Service or Financial Advisors regarding products and processing issues. Act as Subject Matter Expert on Banking and Deposits products
Escalate and make recommendations to the appropriate authority about any inquiries or issues that are beyond their scope. Submits recommendations to improve work processes to the supervisor
Complete daily workload within strict timeframes set by Laurentian Bank and addresses any issues with the management
Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function

Qualifications

Solid understanding of Banking and Deposits Administration. Strong processing skills for Non-Registered and Registered GIC accounts. SIBL and CPS expertise
Attention to details. Good quality metrics is essential
2-3 years of work experience related to administration or processing with a financial institution is required
Post-secondary Degree or Diploma in Business or in a related field
Excellent attention to detail and accuracy
Bilingual (French/English) verbal and written communication skills are assets
Proficiency with MS Office applications, including Word, Excel. PowerPoint, and Outlook
Familiarity using large and complex financial database systems; ability to learn inquiry functions in back office processing systems
Good interpersonal and communications skills, both verbal and written
Excellent customer service skills with the ability to communicate information effectively
Able to work in a high volume environment with an extremely demanding time frames
Strong organizational, time-management, and multitasking skills
Highly motivated with a desire to succeed and progress
Ability to work effectively with others as part of a team
Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset
Flexibility to work rotating shifts between the hours of 7:30AM and 6PM

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

Senior Administration Officer

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